The complete guide
The best way to reach Well.now is by email at be@well.now. We read every message. This page explains what you can contact us about and what details help us answer quickly, whether you are reporting a wrong number, asking for a new chain or requesting that a community post be removed.
We are a small independent team, so we cannot promise a set reply time, but clear messages with links to official sources are always the fastest to handle.
Reporting a data correction
If a calorie count, macro, sodium value or price on a brand page looks wrong, tell us. Restaurants change recipes and publish new nutrition guides regularly, and reader reports help us keep up. We check every report against the official source before changing anything, and when we update an entry we change its last-checked date.
- The restaurant and the exact menu item and size
- Which value is wrong and what it should be
- A link to the official nutrition guide, page or menu
- For prices, the store location the price applies to
Requesting a new restaurant
We want to cover hundreds of US chains of every type, from coffee shops and bakeries to casual dining. If a chain you eat at is missing, send us its name. A link to its official nutrition information is a big help, because we only add chains when we can verify their numbers from an official US source.
Regional chains are welcome too. Tell us the states where the chain operates so we can describe its coverage accurately.
Community post removal
Community posts are made without an account, so we cannot always confirm who wrote them. If you want one of your posts removed, or you think a post breaks our terms, email us with the display name, the restaurant and roughly when it was posted. Explain why it should be removed if it is not yours. We review each request and may remove posts that are spam, abusive, include private information or are not based on a real visit.
Privacy requests
To ask what information we hold about you, or to request correction or deletion, email be@well.now. Tell us which state you live in if your request is under a state privacy law. Our privacy policy explains what we collect and why.
Restaurants and brands
If you represent a restaurant chain and want to point us to updated nutrition information or an official price source, email us with links. We welcome corrections from brands, but we do not accept payment to list a chain, change its data or remove honest community reviews.
Press and partnerships
Journalists and researchers can email us about how we collect and verify menu data. If you would like to quote or reference Well.now, please link to the relevant brand page so readers can see the source and last-checked date. We consider partnership ideas that fit our goal of honest, sourced restaurant information.
What we cannot help with
We are not connected to any restaurant, so we cannot handle orders, refunds, gift cards, delivery problems or job applications. Contact the restaurant or delivery service directly for those. We also cannot give personal medical or dietary advice; please speak to a doctor or registered dietitian.
- Orders, refunds and delivery issues: contact the restaurant
- Allergen questions about a specific visit: ask staff in store
- Personal diet plans: talk to a qualified professional
Writing a message that gets a fast answer
Start your email with a clear subject, such as Correction: Chick-fil-A Grilled Nuggets or New chain request: Raising Cane's. In the body, keep to one topic per email where you can. If you are reporting several corrections for the same chain, a simple list works well. Paste full links rather than describing where to find something, and mention the date you checked the source.
If your message is about a community post, copy the exact display name and the first few words of the post. That helps us find it quickly among many similar posts.
What happens after you write
We read your message, check any links you sent against the official source and decide what to change. For corrections, the brand page is updated and its last-checked date moves forward. For new chain requests, we research the chain's official nutrition information and add it once it is complete. For removal requests, we review the post against our rules. We may reply to ask for more detail if something is unclear.
Our commitment to corrections
Readers make Well.now more accurate. Every confirmed correction is applied to the brand page, the last-checked date is updated and, where an article uses the same number, we update the article too. We do not hide corrections or change data without a source. If we cannot confirm a reported change from an official source, we keep the current value and may reply to explain why. This keeps every number on the site traceable to where it came from.
Frequently asked questions
What is your email address?
be@well.now.
Do you have a phone number?
No. Email is the only way to reach us, which also lets you send links to sources.
Can you fix a price for my local store?
Send the official online menu link for that store and we will review it. Community posts are also a good place to share local prices.
Will you add my favorite chain?
Send us its name and nutrition link. We add chains once we can verify their data from an official US source.
Can I send screenshots?
Yes. Screenshots help, but please include a link to the official source as well so we can confirm it is current.
Do you reply to every email?
We aim to reply to every message that needs an answer. Simple corrections may be fixed without a reply.
Can I report a problem with the website itself?
Yes. If a page does not load, a tool gives a strange result or something looks broken on your device, email be@well.now with the page address, your browser and a short description of what happened.
The takeaway
Email be@well.now for corrections, new chain requests, post removals and privacy questions. Include the restaurant, item and an official source link, and we will take it from there.